Adrian Kuah, Giuliana Battisti, Yogesh Kumar Dwivedi & Cristiana Lages. The Growth of Services: Towards a better understanding of service measurement, performance and innovation.
Cristiana Lages & Nigel F. Piercy. Key drivers of frontline employee generation of ideas for customer service improvement . Journal of Service Research
José Luís Abrantes, Cláudia Seabra, Cristiana Lages & Chanaka Jayawardhena. Drivers of in-group and out-of-group electronic word-of-mouth (eWOM) . European Journal of Marketing
Rania Mostafa, Cristiana Lages & Maria Sääksjärvi. The CURE scale: a multidimensional measure of service recovery strategy . Journal of Services Marketing
Giuliana Battisti, Yogesh K. Dwivedi, Adrian T.H. Kuah & Cristiana Lages. Service Measurement and Definition: Challenges and Limitations .
Cristiana Lages, Gregor Pfajfar & Aviv Shoham. Challenges in conducting and publishing research on the middle east and Africa in leading journals . International Marketing Review
Julia Marbach, Cristiana Lages & Daniel Nunan. Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement . Journal of Marketing Management
Rania Mostafa & Cristiana Lages . Service Recovery Strategies and Perceived Justice: The Moderating Role of Psychological Contract Violation .
Filipe J. Coelho, Cristiana Lages & Carlos M. P. Sousa. Personality and the creativity of frontline service employees: linear and curvilinear effects . The International Journal of Human Resource Management
