Carmen Lages, Cristiana Lages, Luis Filipe Lages. The RELQUAL scale: a measure of relationship quality in export market ventures . Journal of Business Research
Luis Filipe Lages, Carmen Lages & Cristiana Lages. Bringing Export Performance Metrics into Annual Reports: The APEV Scale and the PERFEX Scorecard . Journal of International Marketing
Luis Filipe Lages, Carmen Lages & Cristiana Lages. Main Consequences of Prior Export Performance Results: An Exploratory Study of European Exporters . Journal of Euromarketing
Luis Filipe Lages, José Luís Abrantes & Cristiana Lages. The STRATADAPT scale: A measure of marketing strategy adaptation to international business markets . International Marketing Review
Adrian Kuah, Giuliana Battisti, Yogesh Kumar Dwivedi & Cristiana Lages. The Growth of Services: Towards a better understanding of service measurement, performance and innovation.
Cristiana Lages & Nigel F. Piercy. Key drivers of frontline employee generation of ideas for customer service improvement . Journal of Service Research
José Luís Abrantes, Cláudia Seabra, Cristiana Lages & Chanaka Jayawardhena. Drivers of in-group and out-of-group electronic word-of-mouth (eWOM) . European Journal of Marketing
Rania Mostafa, Cristiana Lages & Maria Sääksjärvi. The CURE scale: a multidimensional measure of service recovery strategy . Journal of Services Marketing
Giuliana Battisti, Yogesh K. Dwivedi, Adrian T.H. Kuah & Cristiana Lages. Service Measurement and Definition: Challenges and Limitations .
