Rania Mostafa, Cristiana Lages & Maria Sääksjärvi. The CURE scale: a multidimensional measure of service recovery strategy . Journal of Services Marketing
Giuliana Battisti, Yogesh K. Dwivedi, Adrian T.H. Kuah & Cristiana Lages. Service Measurement and Definition: Challenges and Limitations .
Cristiana Lages, Gregor Pfajfar & Aviv Shoham. Challenges in conducting and publishing research on the middle east and Africa in leading journals . International Marketing Review
Julia Marbach, Cristiana Lages & Daniel Nunan. Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement . Journal of Marketing Management
Rania Mostafa & Cristiana Lages . Service Recovery Strategies and Perceived Justice: The Moderating Role of Psychological Contract Violation .
Filipe J. Coelho, Cristiana Lages & Carlos M. P. Sousa. Personality and the creativity of frontline service employees: linear and curvilinear effects . The International Journal of Human Resource Management
Julia Marbach, Cristiana Lages, Daniel Nunan & Yuksel Ekinci . Consumer engagement in online brand communities: the moderating role of personal values . European Journal of Marketing
Cristiana Cerqueira Leal, Manuel Rocha Armada & Joao C. Duque. Are all individual investors equally prone to the disposition effect all the time? New evidence from a small market. Frontiers in Finance and Economics
Cristiana Cerqueira Leal, Inês Branco-Illodo, Benilde M. do Nascimento Oliveira & Luísa Esteban-Salvador. Nudging and Choice Architecture: Perspectives and Challenges . Revista De Administração Contemporânea
