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Cristiana Lages

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Cristiana Lages

crlages@eeg.uminho.pt

Sobre

Doutorada pela Universidade de Warwick, Reino Unido. Cristiana R. Lages é Professora Auxiliar na Universidade do Minho. Anteriormente, Cristiana foi vice-diretora do Service Management Lab (S.Lab) e investigadora financiada pela Fundação para a Ciência e Tecnologia (FCT) no CEGE, Universidade Católica Portuguesa, Portugal.

No Reino Unido, Cristiana foi Gestora na área de Investigacão na Elsevier (em Oxford), foi Professora Associada na Henley Business School, University of Reading e na Universidade de Loughborough, School of Business and Economics e ainda, exerceu como Professora Auxiliar na Universidade de Leeds, Business School. Cristiana deteve a posição de visiting fellow em diferentes universidades, nomeadamente National University of Singapore, Boston College, University of Cambridge, Nottingham University Business School China, e Hanken School of Economics.

Autora de vários artigos, Cristiana R. Lages publicou em prestigiadas revistas internacionais, por exemplo, Journal of Service Research, Journal of Business Research, Journal of International Marketing, European Journal of Marketing, International Marketing Review, International Journal of Human Resource Management, e a sua investigação atingiu mais de 2200 citações.

Publicações

Jong, A , J L Schepers, J , R Lages, C , & Kadić-Maglajlić, S (2021)

The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement

Journal of Business Research, 134, 601–617 DOI

Perez-Vega, R , Kaartemo, V , Lages, C R , Razavi, N B , & Männistö, J (2021)

Reshaping the contexts of online customer engagement behavior via artificial intelligence: A conceptual framework

Journal of Business Research, 129, 902–910 DOI

Clark, M K , Lages, C R , & Hollebeek, L D (2020)

Friend or foe? Customer engagement's value-based effects on fellow customers and the firm

Journal of Business Research, 121, 549–556 DOI

Silva, G M , Coelho, F , Lages, C R , & Reis, M (2020)

Employee adaptive and proactive service recovery: a configurational perspective

European Journal of Marketing, 54(7), 1581–1607 DOI

Malhotra, N , Ashill, N , Lages, C R , & Homayounfard, A (2022)

Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用

The Service Industries Journal, 42(11-12), 843-871 DOI

DOI

Lages, C R , Piercy, N F , Malhotra, N , & Simões, C (2020)

Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees

The International Journal of Human Resource Management, 31(21), 2737–2760 DOI

Marbach, J , Lages, C , Nunan, D , & Ekinci, Y (2019)

Consumer engagement in online brand communities: the moderating role of personal values

European Journal of Marketing, 53(9), 1671–1700 DOI

Coelho, F J , Lages, C R , & Sousa, C M P (2018)

Personality and the creativity of frontline service employees: linear and curvilinear effects

The International Journal of Human Resource Management, 29(17), 2580–2607 DOI

Lages, C R , Pfajfar, G , & Shoham, A (2015)

Challenges in conducting and publishing research on the middle east and Africa in leading journals

International Marketing Review, 32(1), 52–77 DOI

Mostafa, R B , Lages, C R , Shabbir, H A , & Thwaites, D (2015)

Corporate Image: A Service Recovery Perspective

Journal of Service Research, 18(4), 468–483 DOI

Abrantes, J L , Seabra, C , Lages, C R , & Jayawardhena, C (2013)

Drivers of in-group and out-of-group electronic word-of-mouth (eWOM)

European Journal of Marketing, 47(7), 1067–1088 DOI

Lages, C R , Simões, C M N , Fisk, R P , & Kunz, W H (2013)

Knowledge dissemination in the global service marketing community

Managing Service Quality, 23(4), 272–290 DOI

Lages, C R (2012)

Employees' external representation of their workplace: Key antecedents

Journal of Business Research, 65(9), 1264–1272 DOI

Lages, C R , & Piercy, N F (2012)

Key drivers of frontline employee generation of ideas for customer service improvement

Journal of Service Research, 15(2), 215–230 DOI

Marbach, J , Razavi, N B , Lages, C R , & Hollebeek, L D (2019) Positively and negatively valenced customer engagement: the constructs and their organizational consequences In Handbook of Research on Customer Engagement Edward Elgar Publishing DOI

Mais publicações

Ensino

Estratégia e Marketing em Saúde Mestrado

Fundamentos de Pesquisa de Marketing Licenciatura

Gestão e Marketing do Serviço Mestrado

Marketing de Serviços e Relacional Licenciatura

Princípios de Empreendedorismo Licenciatura

Princípios de Marketing Mestrado