Ana Maria Soares, José Carlos Pinho & António Alves . Understanding the Navigation Experience: Do Virtual Customer Service Agents Make a Difference?. Journal of Creative Communications
Adriana Taveira, Ana Paula Macedo, Nazaré Rego & José António Crispim. Assessing equity and quality indicators for older people – Adaptation and validation of the Assessing Care of Vulnerable Elders (ACOVE) checklist for the Portuguese care context. BMC geriatrics
Rose C. Liao, Gilberto Loureiro and Alvaro G. Taboada . Gender Quotas and Bank Risk
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Rosa Branca Esteves. The welfare effects of group and personalized pricing in markets with multi-unit buyers with a decreasing disutility cost in consumption.