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Ana Maria Soares, José Carlos Pinho & António Alves . Understanding the Navigation Experience: Do Virtual Customer Service Agents Make a Difference?. Journal of Creative Communications
Adriana Taveira, Ana Paula Macedo, Nazaré Rego & José António Crispim. Assessing equity and quality indicators for older people – Adaptation and validation of the Assessing Care of Vulnerable Elders (ACOVE) checklist for the Portuguese care context. BMC geriatrics
Rosa-Branca Esteves, Ziad Ghandour, Odd Rune Straume . Quality discrimination in healthcare markets.
Rosa Branca Esteves. The welfare effects of group and personalized pricing in markets with multi-unit buyers with a decreasing disutility cost in consumption.
Kurt R. Brekke and Dag Morten Dalen and Odd Rune Straume. The price of cost-effectiveness thresholds.