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Aldina Lopes Santos and Lúcia Lima Rodrigues. Investigating the Effectiveness of Banks’ Non-financial Reporting in Portugal .

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Caroline Tynan and Teresa Heath. Teaching Marketing Theory and Critical Thinking .

Ana Maria Soares and J. C. Pinho and T. Heath and A. Alves. Can Virtual Customer Service Agents Improve Consumers’ Online Experiences?: The Role of Hedonic Dimensions .

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