Cristiana Lages. Employees’ external representation of their workplace: Key antecedents . Journal of Business Research
José Luís Abrantes, Cláudia Seabra, Cristiana Lages & Chanaka Jayawardhena. Drivers of in-group and out-of-group electronic word-of-mouth (eWOM) . European Journal of Marketing
Rania Mostafa, Cristiana Lages & Maria Sääksjärvi. The CURE scale: a multidimensional measure of service recovery strategy . Journal of Services Marketing
Cristiana Lages, Gregor Pfajfar & Aviv Shoham. Challenges in conducting and publishing research on the middle east and Africa in leading journals . International Marketing Review
Julia Marbach, Cristiana Lages & Daniel Nunan. Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement . Journal of Marketing Management
Rania Mostafa & Cristiana Lages . Service Recovery Strategies and Perceived Justice: The Moderating Role of Psychological Contract Violation .
Filipe J. Coelho, Cristiana Lages & Carlos M. P. Sousa. Personality and the creativity of frontline service employees: linear and curvilinear effects . The International Journal of Human Resource Management
Julia Marbach, Cristiana Lages, Daniel Nunan & Yuksel Ekinci . Consumer engagement in online brand communities: the moderating role of personal values . European Journal of Marketing
Neeru Malhotra, Nicholas Ashill, Cristiana Lages, Amir Homayounfard. Understanding the role of frontline employee felt obligation in services . The Service Industries Journal
