Cristina Amado & Timo Teräsvirta. Modelling volatility by multiplicative decomposition of the variance.
Mohamed Sobhy Temerak, Ruby Wenjiao Zhang & Cristiana Lages. Observing customer stress and engagement: An intercultural perspective . Psychology & Marketing
Luis Filipe Lages & Cristiana Lages. The STEP Scale: A Measure of Short-Term Export Performance Improvement . Journal of International Marketing
Carmen Lages, Cristiana Lages, Luis Filipe Lages. The RELQUAL scale: a measure of relationship quality in export market ventures . Journal of Business Research
Luis Filipe Lages, Carmen Lages & Cristiana Lages. Bringing Export Performance Metrics into Annual Reports: The APEV Scale and the PERFEX Scorecard . Journal of International Marketing
Luis Filipe Lages, Carmen Lages & Cristiana Lages. Main Consequences of Prior Export Performance Results: An Exploratory Study of European Exporters . Journal of Euromarketing
Luis Filipe Lages, Carmen Lages & Cristiana Lages. European Managers’ Perspective on Export Performance Determinants . Journal of Euromarketing
Luis Filipe Lages, José Luís Abrantes & Cristiana Lages. The STRATADAPT scale: A measure of marketing strategy adaptation to international business markets . International Marketing Review
Adrian Kuah, Giuliana Battisti, Yogesh Kumar Dwivedi & Cristiana Lages. The Growth of Services: Towards a better understanding of service measurement, performance and innovation.
Cristiana Lages & Nigel F. Piercy. Key drivers of frontline employee generation of ideas for customer service improvement . Journal of Service Research
