Logotipo NIPE

Publicações

The CURE scale: a multidimensional measure of service recovery strategy

Authors

Warning: array_multisort(): Array sizes are inconsistent in /var/www/html/wp-content/themes/eegnipe-child/templates/publication/single/default.php on line 30 Warning: array_multisort(): Array sizes are inconsistent in /var/www/html/wp-content/themes/eegnipe-child/templates/publication/single/default.php on line 31 Rania MostafaCristiana LagesMaria Sääksjärvi

Font

(2014) Journal of Services Marketing , 28