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Brown Bag Seminars

A consortium model for managing integrated digital service platforms: An application to the connected urban cycling ecosystem

Guest speaker

Ana Carvalho (NIPE)


Room -1.26 EEG UMinho & Online


Start13.03.2024 13:15End13.03.2024 14:15

Event summary

Ana Carvalho is an Associate Professor with Habilitation at the School of Economics and Management (EEG) of the University of Minho, in the Department of Management. She iscurrently the Deputy-Director of NIPEand a NIPE member. She is a member of EEG’s Scientific Council and has been (among others): Vice-Dean for Education of School of Economics and Management; President of the Pedagogical Council. Member of the School Council. Deputy-director of the Management Department. Director of the PhD programme in Business Administration.
Her research interests are in Management, more specifically in: Dynamic Capabilities; Business Model Innovation; Innovation and Knowledge Management; Strategic Human Resource Management; Non-profit organizations management (in particular volunteer management). She has published in many international journals and participated in international financed projects.


Digital platforms attract growing interest from academia and practitioners. However, research has concentrated on limited types of platforms and supporting ecosystems, mainly software-based. Digital service platforms, that rely strongly on participants’ interdependence and complementarity, remain poorly understood, including issues relating to platform governance, the relationships among members and how they co-create value, and the role of data. Using the rapidly expanding urban cycling context as an illustrative case, this paper offers a conceptual discussion about how a complex ecosystem of heterogeneous service providers could be brought together into a digital service platform to co-create for the urban cycling context. We discuss the implications of collective ownership of the platform and of the different types of participants’ complementarities on ecosystem structure, platform management, level of platform openness, value capture and share among members. Moreover, we discuss the role of data and data analytics in service provision, value co-creation, and as a revenue source. We argue that an integrator platform model, owned and run by a consortium of core ecosystem members, and where data plays a central role, would best suit highly integrated digital service ecosystems. Based on the conceptual exploration of the topic, several research opportunities are identified.

To join the webinar, click on the link: https://videoconf-colibri.zoom.us/j/92748548799

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